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Have questions about our eSIM services? Our support team is ready to assist you 24/7.

OrbiteSIM Customer Support Team
Email

24/7 Email Support

[email protected]
WhatsApp

24/7 WhatsApp Support

+44 7400 468918

Support Hours

Continuous Support 24/7/365
+44 7400 468918
[email protected]
London, United Kingdom

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How Orbit eSIM Works

Choose Your Destination

Choose Your Destination

Select your destination and find the perfect eSIM package for your needs

Install Your eSIM

Install Your eSIM

Scan the QR code to install your eSIM instantly on your device

Quick Activation

Quick Activation

Activate your eSIM with one click when you arrive at your destination

Explore the World

Explore the World

Enjoy high-speed internet throughout your journey

Sustainable Connectivity

Zero Waste

Zero-waste connectivity: we provide mobile data digitally via eSIM, eliminating 100% of physical SIM card waste and packaging.

Reduced Carbon Footprint

Digital delivery eliminates shipping emissions and supports our commitment to a greener planet.

Customer Reviews

See what our users say about their experience

Customer Reviews

Been using Orbit eSIM for my business trips across Europe. The multi-country plans are a lifesaver - no more juggling multiple SIM cards. Love that I get local carrier quality internet in each country. Makes staying connected while traveling so much easier.

Alex T. Verified User

First time using eSIM for my vacation in Spain. The setup process was super easy - just scanned the QR code and was ready to go. The app guided me through everything step by step. Great coverage in Barcelona and Madrid, perfect for sharing travel photos and using maps.

Maria G. Verified User

Using Orbit eSIM for my semester abroad in Asia. The regional plans are perfect for weekend trips to neighboring countries. Great coverage across major cities, and the app makes it easy to manage my data usage. Been to Japan, South Korea, and Taiwan without any connectivity issues.

James C. Verified User

Switched from physical SIMs to Orbit eSIM for my frequent travels. The local carrier quality internet in each country is impressive. Clean app interface and transparent pricing. Would recommend for anyone looking to simplify their travel connectivity.

Sophie A. Verified User

Contact & Support FAQ

Get answers about reaching our support team and getting help with your eSIM needs

You can reach us through multiple channels: Live chat on our website (fastest response), email at [email protected], WhatsApp support for urgent issues, and phone support during business hours. Our live chat is available 24/7 with instant responses, while email typically receives replies within 2-4 hours.

Response times vary by contact method: Live chat - Immediate to 2 minutes, Email - 2-4 hours during business days, WhatsApp - 15-30 minutes for urgent issues, Phone support - Immediate during business hours (9 AM - 6 PM GMT). For technical emergencies during travel, we prioritize responses within 15 minutes through any channel.

Our technical support covers: eSIM installation and activation problems, device compatibility issues, network connectivity troubleshooting, QR code scanning difficulties, data usage monitoring and alerts, APN configuration if needed, dual SIM setup assistance, and resolving connection speed issues. We also provide pre-travel consultation to ensure smooth connectivity.

Absolutely! Our sales team provides free pre-purchase consultation to help you select the perfect plan. We consider your travel destinations, duration, data usage patterns, device compatibility, and budget. Contact us with your travel itinerary, and we'll recommend the most cost-effective solution, whether that's individual country plans, regional packages, or global coverage.

Yes, we provide 24/7 emergency support for travelers. If you experience connectivity issues while abroad, contact us immediately through live chat or WhatsApp. Our emergency protocol includes: immediate troubleshooting within 15 minutes, alternative connection methods if available, temporary solutions while we resolve the issue, and if necessary, emergency replacement eSIM delivery.

For billing inquiries, refunds, and payment issues, contact our billing department through: Email at [email protected] for detailed inquiries, live chat for quick questions, or phone support during business hours. We handle refund requests within 24 hours, provide detailed usage reports, and can assist with corporate billing for business accounts.

We take all complaints seriously and follow a structured resolution process: immediate acknowledgment within 2 hours, investigation by our technical team within 24 hours, regular updates every 24 hours until resolution, and follow-up to ensure satisfaction. For unresolved issues, you can escalate to our management team. We also provide service credits or refunds when appropriate.

Business inquiries should be directed to [email protected] or through our dedicated business contact form. We offer: bulk purchasing agreements, white-label solutions, API integration for travel platforms, corporate billing arrangements, and dedicated account management. Our business development team typically responds within 24 hours with customized proposals.

We welcome your feedback through multiple channels: [email protected] for detailed suggestions, quick feedback through our website rating system, social media comments and messages, and post-service surveys. All feedback is reviewed by our product team, and we often implement user suggestions in our platform updates.

Our customer support is available in multiple languages including English, Turkish, Spanish, French, German, and Portuguese. When contacting us, please mention your preferred language, and we'll connect you with an appropriate support representative. For languages not directly supported, we use professional translation services to ensure clear communication.

Before contacting support, check our comprehensive resources: Installation guides for all major device types, troubleshooting articles for common issues, FAQ sections for general questions, video tutorials on our YouTube channel, and step-by-step setup guides on our website. Many common questions can be resolved quickly using these self-service resources.

After resolving your issue, we follow up to ensure satisfaction: confirmation email with solution summary, satisfaction survey within 24 hours, optional call-back for complex technical issues, and case closure only after your confirmation. We also provide prevention tips to avoid similar issues in the future and may offer service credits for significant inconveniences.

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Have questions about our eSIM services? Our team is ready to help you!

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