How to Install Your eSIM

If QR code scanning fails, try these solutions: Clean your camera lens and ensure good lighting, hold the QR code 6-8 inches from your camera, try manual entry instead (use the activation code provided), restart your device and try again, check if your camera app has permission to access cellular settings, ensure the QR code image is clear and not damaged, try taking a screenshot and scanning from your gallery if the printed version doesn't work.

For manual eSIM installation: iPhone - Settings > Cellular > Add Cellular Plan > Enter Details Manually, input the SM-DP+ address and activation code provided. Android (varies by manufacturer) - Settings > Connections > SIM Manager > Add eSIM > Enter activation code, or Settings > Network & Internet > Mobile Network > Add Carrier > Enter details manually. Use the activation details from your eSIM purchase confirmation email.

Common error solutions: 'Invalid QR Code' - verify you're using the correct, unmodified QR code. 'Network Error' - ensure strong internet connection, try switching between WiFi and mobile data. 'eSIM already used' - contact support if you believe this is incorrect. 'Carrier lock' error - verify your device is unlocked. 'Insufficient storage' - free up device storage space. Restart your device and try installation again. If errors persist, contact our technical support with the specific error message.

Managing multiple eSIMs: iPhone - Settings > Cellular, you'll see all installed plans, tap each to rename, turn on/off, or delete. Only one eSIM can be active at a time alongside your physical SIM. Android - Settings > SIM Manager or Network settings, select which eSIM to activate. To switch eSIMs, deactivate current one and activate desired one. Delete unused eSIMs to free storage space. Remember: installation doesn't mean activation - you control when each eSIM becomes active.

Dual SIM setup varies by device: iPhone - After eSIM installation, go to Settings > Cellular > Cellular Plans, assign labels (Personal/Travel), choose default line for cellular data, calls, and messages. You can switch data between SIMs in Control Center. Android - Settings > SIM Manager, enable both SIMs, set preferred SIM for calls, texts, and data. Configure which SIM to use for different contacts. Both SIMs remain active but only one can use data at a time unless your device supports dual 4G.

eSIM activation is controlled by first data usage, not installation: Installation downloads the profile to your device but doesn't start the validity period. Activation occurs when you first connect to a mobile network and use data. To control timing: Install eSIM on WiFi before travel, keep the eSIM line turned 'OFF' until you reach your destination, turn on the eSIM line when you want activation to begin. This gives you full control over when your plan validity starts.

For optimal network connection: Enable 'Automatic' network selection in your eSIM settings (this is usually default). If experiencing poor connectivity, manually select a network: Settings > Cellular > Network Selection > choose manually, select the strongest available carrier. In some countries, different carriers have better coverage in different areas. Restart your device if it doesn't automatically connect upon arrival. Enable data roaming for the eSIM line. If available, prefer carriers mentioned in your eSIM documentation.

APN (Access Point Name) configuration: Most eSIMs configure APN automatically during installation - no manual setup needed. If manual configuration is required, use settings provided in your eSIM documentation. Common APN settings path: iPhone - Settings > Cellular > select eSIM > Cellular Data Options > Cellular Data Network. Android - Settings > Mobile Networks > Access Point Names > Add new APN. Only modify APN if specifically instructed or experiencing connectivity issues. Incorrect APN settings can prevent data connectivity entirely.

Device-specific considerations: iPhone models are generally consistent across versions. Samsung Galaxy - use 'SIM Manager' in Settings > Connections. Google Pixel - Settings > Network & Internet > Mobile Network. Huawei - Settings > Mobile Network > SIM Management. OnePlus - Settings > Wi-Fi & Mobile Network > SIM & Network. Xiaomi - Settings > SIM Cards & Mobile Networks. Each manufacturer may have slightly different menu names. Check our device-specific installation guides or contact support for detailed instructions for your exact model.

eSIM backup and transfer limitations: Most eSIMs cannot be directly transferred between devices due to security features. Always complete your current trip before changing devices. Some carriers support eSIM re-download or transfer, but this varies by provider. iPhone eSIM profiles are not included in iCloud backups for security reasons. If you must change devices during travel, contact our support team immediately - we may provide replacement eSIM or transfer assistance depending on circumstances and timing.

'No Service' troubleshooting: Verify you're in an area with network coverage (check coverage maps). Ensure the eSIM line is turned ON in your device settings. Check that data roaming is enabled for the eSIM line. Try manually selecting a network operator. Restart your device to refresh network connections. Verify your eSIM plan is still within validity period and has remaining data. If the eSIM hasn't been activated yet, ensure you're using mobile data (not WiFi) to trigger activation. Contact support if 'No Service' persists after these steps.