1. Introduction

The following Terms and Conditions apply to all services provided by Orbit Global Tech LTD under the OrbiteSIM brand in connection with prepaid eSIM sales and digital connectivity solutions.

By accessing our website or using our services, you agree to be bound by these terms.
If you do not accept any part of these terms, please do not use our services.
We reserve the right to update these terms at any time and will notify users of significant changes.

2. Service Description

OrbiteSIM is a global eSIM provider offering digital eSIM profiles for compatible devices. Our services include:

Sale and activation of digital eSIM profiles.
International data packages.
24/7 customer support.
eSIM installation and usage guidance.

3. Eligibility

To use our services, you must meet the following requirements:

Be over 18 years of age.
Have a valid payment method.
Own an eSIM-compatible device.
Have the legal capacity to enter into this agreement.

4. Account Management

Regarding account security and management, you agree to:

Provide accurate and current account information.
Maintain the confidentiality of your account details.
Be responsible for all activities under your account.
Report suspicious activities immediately.

5. Payment and Pricing

Our payment and pricing policy is as follows:

All prices are clearly stated on our website.
Payment is required before eSIM activation.
Payments are processed through secure payment systems, including Stripe and Wise.
We reserve the right to change prices with prior notice.

6. Refund and Cancellation Policy

Our refund and cancellation policy includes the following conditions:

Unactivated eSIMs can be refunded within 30 days of purchase.
Full refund or replacement for technical issues originating from our service.
No refunds for activated eSIMs or cases of misuse.
Refund requests may be denied if the eSIM has been used, tampered with, or shared with unauthorized third parties.

7. Limitation of Liability & Disclaimer

Our liability is limited to the following circumstances:

Issues arising from device compatibility problems.
Interruptions caused by local network operators.
Service disruptions due to force majeure events (e.g., natural disasters, government regulations).
Problems resulting from user errors or incorrect eSIM installation.
Orbit Global Tech LTD is not responsible for any indirect, incidental, or consequential damages.

8. Privacy and Data Protection

We are committed to protecting your personal data. Our privacy policy includes:

Compliance with GDPR and local data protection laws.
Secure data storage and encryption.
Transparency in third-party data sharing for service purposes.
We may share data with payment providers (e.g., Stripe, Wise) and telecom partners to ensure seamless service activation.

9. Changes to Terms and Conditions

We may update these terms and conditions periodically.

Changes will be announced on our website.
Significant changes will be notified via email to registered users.
Continued use after changes constitutes acceptance.

10. Governing Law and Dispute Resolution

These terms and conditions shall be governed by the laws of the United Kingdom.

Any disputes arising from these terms shall be resolved in UK courts.
Users agree to resolve disputes through negotiation before seeking legal action.

11. Contact Information

You can reach us through the following channels:

Email: [email protected]
Web: www.orbitesim.com/contact
Registered Address: Orbit Global Tech LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
Support Hours: 24/7 Online Support.