1. Introduction

Orbit Global Tech LTD ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy & Cookie Policy explains how we collect, use, and protect your information when you use our services.

2. Information We Collect

We collect the following types of information to provide and improve our services:

Account information (name, email, phone number).
Device information (IMEI, eSIM compatibility).
Payment information (processed securely by Stripe, Wise, and other payment partners).
Usage data (data consumption, connection logs).
Technical information (IP address, browser type, operating system).

3. How We Use Your Information

We use your information for the following purposes:

Providing and managing your eSIM service.
Processing your payments securely.
Customer support and communication.
Service improvement and development.
Legal compliance and fraud prevention.
Ensuring secure transactions and account verification.

4. Data Protection & Security

We implement strong security measures to protect your personal data:

Encryption of sensitive data.
Regular security assessments and vulnerability testing.
Strict access control to prevent unauthorized access.
Compliance with GDPR, UK Data Protection Act, and other relevant privacy laws.

5. Cookie Policy

We use cookies and similar technologies to enhance your experience:

Maintaining your session and preferences.
Analyzing website performance and usage trends.
Providing personalized content and advertising.
Enabling essential website functions such as authentication.

6. Your Data Rights

You have the following rights regarding your personal data:

Access, update, or delete your personal data.
Withdraw consent for data processing.
Request data portability in a machine-readable format.
Object to certain types of data processing.
Submit a complaint to a data protection authority if you believe your rights are violated.

7. Data Sharing & Third Parties

We may share your data only when necessary to provide services, including:

Mobile network operators (for eSIM activation and connectivity).
Payment processors such as Stripe and Wise (for secure payment transactions).
Service providers handling customer support, analytics, and security.
Legal authorities when required by law or to prevent fraud.

8. Data Retention

We retain your data based on the following criteria:

For as long as you maintain an active account with us.
As required by tax, regulatory, and legal obligations.
For legitimate business purposes, including fraud prevention and dispute resolution.

9. International Data Transfers

Your data may be processed outside your country, including in:

Regions where our servers are located.
Countries where our payment processors and service providers operate.
Network operator jurisdictions where eSIM connectivity is enabled.

10. Contact & Data Protection Officer

For privacy-related inquiries or to exercise your data rights, contact us:

Email: [email protected]
Data Protection Officer: [email protected]
Company Name: Orbit Global Tech LTD
Company Number: 16231139
Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom